Privacy Policy

1. Introduction

SignSpark, Llc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electronic signature platform and related services (the "Service").

2. Information We Collect

Personal Information

• Name, email address, phone number, and business information
• Account credentials and authentication information
• Payment and billing information
• Digital signatures and document content
• Communication preferences and marketing consents

Technical Information

• IP address, browser type, and device information
• Usage data, including pages visited and features used
• Cookies and similar tracking technologies
• Log files and analytics data

3. How We Use Your Information

• Provide, maintain, and improve our electronic signature services
• Process transactions and manage your account
• Send transactional emails and service notifications
• Provide customer support and respond to inquiries
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)
• Analyze usage patterns to improve our services

4. Anti-Spam Policy

SignSpark is committed to preventing spam and maintaining compliance with the CAN-SPAM Act and other anti-spam regulations:

• Consent Required: We only send marketing emails to users who have explicitly opted in
• Clear Identification: All emails clearly identify SignSpark as the sender
• Truthful Subject Lines: Our email subject lines accurately reflect the content
• Easy Unsubscribe: Every marketing email includes a clear unsubscribe mechanism
• Prompt Processing: Unsubscribe requests are processed within 10 business days
• No Third-Party Sales: We do not sell or rent email addresses to third parties
• Transactional Emails: Service-related emails are sent regardless of marketing preferences

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes
• Protection: To protect our rights, property, or safety, or that of our users

6. Data Security

We implement industry-standard security measures including encryption, secure data centers, regular security audits, and access controls to protect your information. However, no method of transmission over the internet is 100% secure.

7. Your Rights and Choices

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Marketing Opt-out: Unsubscribe from marketing communications
• Cookie Control: Manage cookie preferences through your browser

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through our Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.